shipping & Returns

SHIPPING & RETURNS

Postage

 Prints are posted to addresses in the UK via a tracked and signed delivery service is (3:95) unframed  (and 8:95 framed.)  Shipping to (overseas price )

Import Duty

If you order artwork for delivery outside the UK it may be subject to import duties and taxes. You will be responsible for payment of any such additional costs.

Damage

In the unfortunate event that your artwork has been damaged in the post please photograph it within 3 days of its receipt before carefully packaging and returning it to us. Once received and inspected we will arrange for a replacement to be sent to you. 

Non Delivery

Claims of non-delivery must be made within 28 days of the order

Events Outside Our Control

We will not be liable for failure to perform or a delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control. Our performance of any contract between us is deemed to be suspended for the period that any Force Majeure event continues 

Refunds

If you would like to return a print you must contact us within seven working days of receiving the artwork and return it within 30 days of its original receipt. Please e-mail {mail}@ellasienna noting the order number and date of purchase . Please return the artwork by insured registered post undamaged in its original packaging. Once the print has been received in its original condition a refund will be made via the original payment method as soon as possible and in any case within 10 working days of the date we confirmed by e-mail that you were entitled to a refund. Shipping costs are non-refundable. 

Christmas Shipping

For more on Christmas shipping, click here.