Terms & Conditions

Terms of Use

You agree to these terms and conditions and our privacy policy when you visit this website, place an order and input personal information through this website.


We will dispatch your goods to you as soon as possible after you have placed an order.
In normal cases this will be within five business days of receipt of your order.
In the event of unforeseen delays that might extend this timeframe we will notify you of the expected postal date.  
In this event you may cancel the order up until the point it is dispatched.
Once full payment, including delivery charges, has been received and your order has been posted ownership of the items and any risks in the chosen method of delivery passes to you.
We will pack your goods carefully to minimise the risk of damage in transit. The cost of delivery and any rights arising in relation to postal damage pass to you. 
We reserve the right to cancel any order but, if we do, we will refund money you have paid.


Whilst all efforts have been made to render the colour of the artwork as faithfully as possible some variations in colour may be expected due to screen calibration and variations in monitors. Such minor variations should not be considered a defect.


 Prints are posted to addresses in the UK via a tracked and signed delivery service is (3:95) unframed  (and 8:95 framed.)  Shipping to (overseas price)

Import Duty

If you order artwork for delivery outside the UK it may be subject to import duties and taxes. You will be responsible for payment of any such additional costs.

Events Outside Our Control

We will not be liable for failure to perform or a delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control. Our performance of any contract between us is deemed to be suspended for the period that any Force Majeure event continues 


We accept payment by Paypal or other credit/debit card method available on our website. We accept Mastercard, Visa, American Express major creditcard or via paypal secured (method of securing payment). If you wish to pay by direct bank transfer we can provide you with details to enable you to do this. However, we will only be able to send the artwork once payment has cleared. 


If you would like to return a print you must contact us within seven working days of receiving the artwork and return it within 30 days of its original receipt. Please e-mail {mail}@ellasienna noting the order number and date of purchase . Please return the artwork by insured registered post undamaged in its original packaging. Once the print has been received in its original condition a refund will be made via the original payment method as soon as possible and in any case within 10 working days of the date we confirmed by e-mail that you were entitled to a refund. Shipping costs are non-refundable. 


In the unfortunate event that your artwork has been damaged in the post please photograph it within 3 days of its receipt before carefully packaging and returning it to us. Once received and inspected we will arrange for a replacement to be sent to you. 

Non Delivery

Claims of non-delivery must be made within 28 days of the order


Commissioned artwork is painted to order. Unless otherwise agreed commissions will require a non-refundable deposit (normally 50% of the invoice price) paid in advance with the balance payable prior to delivery of the finished artwork 

Terms of Use

Data Protection

We are committed to protecting your privacy. You agree to our privacy policy by checking a checkbox when you submit your personal information through this website. For more on our privacy policy, including the use of cookies, please look at our privacy policy.

Website Use

We grant you a limited licence to use this website. It must not be framed or copied or changed without our written permission. Use of this website is at your own risk and you agree to indemnify us against any liability arising in relation to your use of this website 

Intellectual Property Rights

We own the copyright and other intellectual property rights in artworks sold as commissions, prints or stationery. Such artwork must not be used or adapted in any way that might violate those rights of copyright without our written permission. Any infringement of our copyright will be prosecuted. 

Governing Law

These terms and conditions shall be governed by English law.